At GM Digital LLC, our goal is to deliver high-quality digital marketing services tailored to your business needs. As our work is project-based, the following refund terms apply:

1. General Policy

We offer limited refunds under specific conditions. Once work has commenced on a selected package, a refund is not guaranteed and is subject to our internal review process.

2. Eligibility for Refunds

You may request a refund only if:

• The refund is requested within 7 days of the payment date, and
• No more than 25% of the agreed service deliverables have been completed, and
• You provide a valid reason for dissatisfaction (e.g., non-initiation, communication breakdown)

3. Non-Refundable Circumstances

We do not issue refunds under the following circumstances:

• Work has already commenced and exceeds 25% completion
• You change your mind after deliverables are partially fulfilled
• Delays caused by lack of client input, approvals, or communication
• Custom packages or discounted services

4. Partial Refunds

If a refund is approved, we may offer a partial refund based on the percentage of work completed. This is calculated using internal logs, project timelines, and communication records.

5. Disputes and Chargebacks

Before initiating a chargeback with your bank or payment provider, you must contact us at support@gmdigitalllc.net. Frivolous chargebacks may result in service suspension and legal follow-up.

Refund Processing Timelines

All approved refunds are processed within 7–10 business days to the original payment method. GM Digital LLC is not responsible for delays caused by the payment processor or financial institution.

6. How to Request a Refund

To request a refund, email us with:

• Your full name and company
• Date of payment and service package
• Reason for your request

Send to:
support@gmdigitalllc.net
Subject: “Refund Request – \[Your Package Name]”